Terms and conditions | Rajat Medicals

Terms and conditions

Last updated: 11 November 2026. Draft for review by Rajat Medicals.

1. About these terms

These terms apply to your use of the Rajat Medicals wholesale portal at rajatmedicals.in (the "portal"). Rajat Medicals ("we", "us") supplies medicines and healthcare products to registered businesses. By registering, logging in or placing an order you agree to these terms. If you do not agree, please do not use the portal.

2. Who can use the portal

The portal is for businesses only, such as pharmacies, medical stores, hospitals, nursing homes, clinics and general stores that are allowed by law to buy and sell the products listed. It is not for consumers.

  • You must give accurate business details, a valid GST number and a valid drug licence, and tell us when they change or expire.
  • Your account is opened only after we check your documents and approve it. We may refuse, suspend or close an account, for example if documents are missing, invalid or out of date.
  • Until your account is approved you can browse the catalogue but cannot see prices or place orders.

3. Your account

You are responsible for keeping your password private and for everything done through your account. Tell us at once if you think someone else is using it. We may reset your password on request after confirming who you are.

4. Products and prices

  • Product details, pack sizes and images on the portal are for general information. Images are for illustration and the pack you receive may look different.
  • Prices (including the PTR and the printed MRP) are shown only to approved retailers. Please do not share them with others.
  • Prices, discounts, schemes and availability can change without notice. The rate that applies to an order is the rate shown on the order when you place it.
  • If a price or product detail is wrong because of an error, we may correct it or decline the order, and we will tell you.
  • Product information is general and is not medical advice.

5. Orders

  • Placing an order is a request to buy. We may accept it, change it or decline it, for example because stock is short, a price was wrong, or your licence or account needs attention.
  • You can follow each order in your order history. An order is shown as pending, dispatched, delivered or cancelled.
  • Once an order is placed you cannot change it on the portal. Please contact us before it is dispatched if you need a change; see our cancellation, return and refund policy.
  • Items marked out of stock cannot be ordered.

6. Payments

  • Payment is made outside the portal, for example by Paytm or another UPI app, by bank transfer, or by cash where we have agreed it. The portal does not take card or bank details.
  • After paying online, upload the proof (a screenshot or receipt) against your order. A payment counts as received only when we have checked it and recorded it.
  • We may record a part payment. The unpaid balance stays on the order until it is paid.
  • We keep a weekly and monthly record of what each retailer has ordered, paid and still owes. Any credit terms are those we agree with you in writing.
  • Prices include applicable taxes unless the order says otherwise.

7. Delivery

We will deliver to the address on your account or as we agree with you. Delivery times we give are estimates, not promises. Please check the goods when they arrive, and report any problem as described in our refund policy.

8. Following the law

You are responsible for storing, selling and dispensing the products in line with the Drugs and Cosmetics Act, 1940, its rules and any other law that applies to your business, including rules on prescription medicines. We may ask you for documents at any time and may hold or cancel an order if we are not satisfied.

9. Using the portal properly

Do not misuse the portal. In particular, do not try to get into other people's accounts or our systems, copy the catalogue or prices in bulk, upload harmful or unlawful files, or give false information.

10. Content

The portal's design, text and software belong to Rajat Medicals or those who license them to us. Brand names and product images belong to their owners. You may use the portal for your own business buying but may not copy or resell its content.

11. Your information

To open and run your account we collect your business name, address, contact details, GST and FSSAI numbers, drug licence, order history and payment proofs. We use them to check your eligibility, process and deliver orders, record payments and meet legal requirements. Your documents and proofs can be seen only by you and by authorised staff, and we do not sell your information. Contact us to correct your details.

12. Our responsibility

We take care to keep the portal accurate and available, but we do not promise it will always be free of errors or interruptions. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the value of that order. Nothing in these terms limits a right you have under law that cannot be limited.

13. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. If you keep using the portal after a change, you accept the updated terms.

14. Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts of the place where Rajat Medicals has its registered office, after we have first tried in good faith to settle it with you.

15. Contact us

Please contact Rajat Medicals using the contact details shown at the bottom of this page.